In order to further enhance the professionalism and service skills of the window service staff, improve service quality, and improve the patient experience; on April 23rd and 24th, our hospital organized the training of window unit employees' service code of conduct in the two hospitals respectively. A total of more than 260 people attended the training, which was organized by the propaganda department of the Party committee of the hospital and the publicity department of the hospital's Party committee. The training was taught by Shao Guohua, director of the Party Committee Propaganda Department of the hospital. Wang Pingfan, a member of the Party Committee of the hospital, made a presiding speech, in which she firstly emphasized the significance and importance of the training and hoped that everyone would listen to the lectures attentively and put them into practice.

The training Minister Shao to "hospital window unit service norms" as the title, from the hospital service why etiquette, basic service etiquette and behavioral norms of employees, hospital window unit personnel service norms, show details of service from the smile and communication began this 4 aspects of the lecture, speaking image vivid, easy to understand, the training staff listen to the Participating staff listened with great interest and meticulous. Although the short 1 hour training, but we have said that the benefit is great.

    Wang Pingfan, a member of the party committee of the hospital, made a concluding speech, in which she asked the participants to internalize the knowledge they had learned in their hearts and minds, and in their future work positions, they could provide more warm services for patients and their families with more correct attitudes and more dedication, and strive to become a benchmark of civilized service and a target and model for everyone to learn from, and at the same time, to set up a good social reputation for the hospital and make positive contributions to the hospital and create a good service environment. At the same time, we will make positive contributions to the hospital to establish a good social reputation and create a good service environment.

(Photo: Suo Zhixin Zhang Minghui)