1、Medical and nursing staff dress according to the regulations and hang up their cards for duty; personal clothes do not show the collar and cuffs of the isolation jacket; when ladies wear dresses, the edges of the skirts are not exposed and they wear skin-colored stockings;

2、When wearing work clothes, ladies' hair should not go over the shoulder;

3, administrative and logistical personnel dress reflecting the characteristics of the profession, style and generous, not special and not casual, shorts are prohibited during duty;

4, clothing neat, complete buttons, not open chest, no damage and stains;

5、No slippers (except for operating room and special examination room) and loud-soled shoes during working hours;

6、No wearing isolation clothes into the restaurant, out of the hospital outside the office, shopping, etc.;

7, do not keep long nails, do not paint colored nail polish;  

8、Hair is clean and neat, men do not keep long hair, no beard;

9, women do not wear heavy makeup, do not wear makeup in public places such as clinics and wards;

10, do not wear earrings, earrings, bracelets, bracelets during working hours;

11, standing body upright, hands naturally down, or cross the body in front, not hands in pockets, not by the wall, leaning on the table, etc.;

12, standing and walking without back hands, cross the waist;     

13, sit upright, not sitting on the armrests;

14, do not put your feet on tables and chairs, half lying, half sitting, shaking legs and feet;

15, walking steadily and lightly, both hands swing naturally, avoid hooking shoulders, eating while walking, laughing and clamoring;

16, in the face of patients and visitors to serve with a smile; treat the elderly patients with a kind attitude, tone of voice to be soft, the special requirements of the elderly to be patiently resolved;

17, demeanor to do five light: that is, talking light, walking light, picking up and placing items light, operating light, open and close doors and windows light;

18, the use of “cross” service salutation: please, hello, thank you, I'm sorry, go slowly;

19, the use of address to be polite, to be sincere, such as: address the elderly to use “master”, “ma'am” and other names, address others with Mr., Ms., children and other names;

20, the use of reception language to use: please enter, please sit down, wish you a speedy recovery and other polite words.

21, triage, volunteers, window service personnel to use “please line up in order” language, security to use “please park your vehicle in the designated location” and other polite language.

22, to come to the hospital inspection of the leadership or guests to stand up and smile to show welcome;

23, keep the office environment neat and clean;

24, do not smoke in the office, and always remind to stop other smokers;

25, the phone rings within three, should immediately pick up the microphone to answer, and first greetings, reported the name of the department, back to the end of the call, should say “goodbye” and then gently put the microphone;

26, according to the specified time to and from work, do not crosstalk, do not chat, do not go AWOL;

27, the office area does not raise their voices;

28, do not use the work time to do personal business, talk about personal matters for a long time;

29, the correct use, maintenance of computers, computer desktop according to the provisions of the unified set 6S management desktop, do not do other things unrelated to work;

30, leave the workplace at work, to inform the direction;

31, save water, turn off the tap, save electricity, turn off the lights with hands;

32、Participate in business lectures and related meetings according to regulations, and all cell phones are in mute state during meetings;

33, all personnel are prohibited from going on duty after drinking;

34, all hospital staff to implement the first question and answer system, attentive service, patience and answer questions;

35, no operator elevator, the Hospital staff in and out of the elevator is responsible for the operation of the elevator; switching doors or on the elevator, see if there is someone behind, take the initiative to wait for a while.

36、Logistics services open 24-hour service hotline (2342111, 7102222), manned.

37, not in any place to talk about topics that damage the image of the hospital;

38, the correct treatment of criticism and comments and suggestions:

(1) in the face of criticism to say “thank you for your criticism and guidance;

(2) in the face of praise to say: “You're welcome, this is what we should do”.

39, regardless of any reason, do not quarrel with the patient, do not insult the patient, do not loudly reprimand the patient;

40, outpatient clinic area nurses to guide patients in order, for the elderly patients to guide priority and provide warm service;

41, do not take advantage of their position, to patients and their families for e-commerce marketing;

42, nurses push treatment carts, medical staff push flat carts, logistics staff push items carts with both hands parallel to hold the cart, not one-handed pulling the cart;

43, medical and technical personnel take the initiative to cooperate with the first line, to ensure clinical needs, after the examination, according to the regulations to save the results of the examination, and timely issuance of examination reports;

44、Tracking follow-up and health guidance should be conducted for clients with positive signs after physical examination;

45, outpatient physicians to hold their posts, to come to the clinic first prompted to let the patient sit;

46, listen carefully when talking with patients and nod your head from time to time to show respect;

47, to protect the privacy of patients, the strict implementation of the “one doctor, one patient, one consulting room” consultation;

48, for the patient to do the checkup when the action is gentle, to have a cover to protect measures;

49, not when the patient and family members face discussion with the patient's condition has nothing to do with things;

50, respect for patients' right to equal access to medical care, treat patients equally, do not say words that belittle patients;

51, newly admitted patients nurses inform patients and their families director, chief nurse, attending physician and responsible nurse name;

52. Inform patients and their families of the location of the patients' dining room, public restrooms and boiled water supply; inform patients and their families of the visiting hours that should be observed;

53、Inform patients and their families that they should keep the ward tidy and quiet and not smoke in public places;

54. Inform patients and their families of the time of physician's room check;

55. Inform patients and their families of the prices of self-financed medicines and diagnostic and therapeutic items used;

56, medical staff in accordance with the provisions of the follow-up of discharged patients;

57, do not privately transfer patients to outside the hospital, transfer surgery, transfer examination, transfer prescription, from which to collect referral fees, honorariums or all kinds of “kickbacks”;

58, according to the prescribed time to check the room, shall not be late, leave early;

59, room checking patiently listen to the patient's complaints, do not interrupt in the middle, cell phone is on vibrate, non-medical events do not answer the phone;

60, provide pre-operative and post-operative (stretcher, wheelchair) warm transportation services for surgical patients;