Li Hongkuan, Director of Integrated Management Office of Huamei Hospital, conducted pre-service training for the participating small volunteers, introduced them to the notes and procedures related to volunteering, and led them to familiarise themselves with the layout of the outpatient hall and departments. Small volunteers shuttle in the outpatient area, providing patients with self-service machines, consultation area guidance and anti-smoking advice and other convenient services, they are patient and meticulous, enthusiastic and thoughtful, and with sincerity to impress every patient to be helped by the patients and their families unanimously praised.