In order to further enhance the effectiveness of hospital services, improve the feeling of medical treatment and enhance the sense of access of check-up customers, on 21 October, the Health Management Section held the second training on service capacity improvement, which was delivered by Shao Guohua, Director of the Publicity Department, and attended by all the staff of the Health Management Section.

At the training site, Minister Shao used lectures, demonstrations, interactive questions, etc. to explain the service concept and core values of the hospital, and combined with the actual work of the hospital, he made an in-depth explanation from several aspects, such as why the hospital service should be about etiquette, the basic service etiquette norms for hospital practitioners, the overview of the physical examination service, the duties of the staff of the Health Management Department and service norms, and the details of displaying the details: the service starts from the smile and communication, and so on. Finally, Minister Shao asked the participants to attend the training.

 Finally, Minister Shao asked the participants to internalise the knowledge gained and put it into practice, to provide customers with more warm service in health check-up service, to become the benchmark of civilised service, to become the target and model for everyone to learn from, and to make a positive contribution to the establishment of a good social reputation for the hospital and the creation of a good service environment.