A mention of “12345 government service hotline”, most people first think of, is a complaint, report, help, and dial 12345 for praise, but not common. Recently, however, our hospital accidentally received a “special” 12345 service hotline contractors, not to reflect the problem and express the demand, but the patient's orthopedic surgeon Jifeng Fang, a commendation of our hospital.

  According to the orthopedic surgeon Fang Jifeng recalls, a day sitting, a middle-aged male patient came to follow-up due to low back pain, Dr. Fang viewed the patient's examination results and carried out a detailed check-up, explaining in detail to the patient's condition. Because the patient's test results can only be collected the next day, after learning that the patient lives outside the city and has transportation difficulties, Dr. Fang Jifeng left his contact information with the patient and asked him not to run around again, and would take the initiative to contact the patient and inform him after collecting the test results. Dr. Fang's warm and considerate service attitude, patient and meticulous diagnosis and treatment moved the patient and his family. A phone call and a thank you conveyed the patient's gratitude and recognition of our hospital's service quality.

  Improve the patient experience is a long-lasting war, so that patient satisfaction is the eternal pursuit of the hospital's medical services for a long time. Liaocheng City Second Hospital all cadres and staff will be in the hospital under the leadership of the party committee, respect for life, clean practice of medicine, faithfully adhere to the faith of the life of the doctor, faithfully fulfill the sacred duty of saving lives and helping the wounded, to provide the majority of patients with a clean and upright medical environment, to take practical action to return to the people's heavy trust and high expectations.